COR eBike Warranty

Limited Warranty Terms

All COR – Cycle or Ride (“COR”) ebikes (the “ebike”), and their individual COR Components (as defined herein), are protected against all manufacturing defects in material or workmanship for the following “Warranty Period”:

• 36 months for frame
• 24 months for motor and lithium battery
  • We guarantee your battery to hold at least 80% capacity up to 12 months and 65% capacity up to 24 months.

• 12 months for battery charger, display, front fork, and controller
• 6 months against manufacturer defects for the Pedal Assist System, electric throttle, hydraulic brakes system, tires, Shimano Gear Shift System, any electric lighting systems (excluding any bulbs), electric switches, and all other parts if not previously mentioned

During the Warranty Period, any part that is judged by the manufacturer to be defective shall be replaced free of charge.

During the Warranty Period, the consumer shall pay for sending the faulty part(s) back to COR. We will pay for shipping of the replacements back to you.

Only the original owner of a COR ebike is covered by this Limited Warranty. The Warranty Period begins upon your receipt of the COR ebike and shall end immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the ebike to another person, and under no circumstances shall the Limited Warranty apply to any subsequent owner or other transferee of the ebike.

What the Limited Warranty Does Not Cover:

• Normal wear and tear of any COR Component.
• Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain, and spokes).
• Any damage or defects to COR Components resulting from failure to follow instructions in the ebike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
•  For the avoidance of doubt, COR will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
• The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear, or water damage.
• Any products sold by COR that is not an ebike.

NOTE: Determining whether damage or defect to an ebike or COR Component is protected by this Limited Warranty shall be in the sole discretion of COR.

Shipping Damage:

Damage to a COR Component during shipping is not covered by this Limited Warranty, but COR will replace such damaged COR Components if you:

• Notify COR of a COR Component damaged in the shipping process within seven (7) days of your receipt of the ebike;
• Provide COR with a dated picture of the damaged COR Component;
• Return all original packaging and paperwork included with the ebike; and
• Note any immediately recognizable damage on the shipper’s Bill of Lading prior to signing off on the shipment.

Shipping damage claims are very time-sensitive, and it is your responsibility to immediately inspect the ebike for damage upon receipt.

If you choose to set up your own independent shipping method, such as the use of a freight forwarder or other similar service, COR will not replace any COR Components damaged during such shipping method.

Credit Card Chargebacks:

If any ebike purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the ebike, then this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.

Claims Process:

COR will not replace any COR Component under this Limited Warranty without first seeing photos or video of the damaged COR Component.

In order to exercise your right to receive a replacement for a COR Component under this Limited Warranty, you must:

• Contact the COR Technical Support team through our contact form. The TechnicalSupport team will initially work with you on the problem with your ebike to identify potential simple fixes.
• If the Technical Support team determines that a COR Component must be replaced, they will provide you with a set of instructions for returning the defective COR Component and receiving the replacement.
• After you receive the COR Component, COR recommends you find a certified ebike repair shop to install the covered component into your ebike.
• You will be responsible for shipping costs associated with returning a COR Component, unless COR agrees in writing to pay for such shipping costs. Replacement COR Components under this Limited Warranty shall only be shipped to the address of the original purchaser.

The remedies described above are your sole and exclusive remedies and COR’s entire liability for any breach of this Limited Warranty. COR’s liability shall under no circumstances exceed the actual amount paid by you for the ebike, nor shall COR under any circumstances be liable for any consequential, incidental, special or punitive damages or losses, whether direct or indirect.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This Limited Warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

To the extent permissible under applicable law, COR disclaims all implied warranties, including without limitation the warranties of merchantability and fitness for a particular purpose for the duration of this express Limited Warranty.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.