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Frequently Asked Questions

  • How can I tell if a part will fit my bike?

    We have a feature on our Home Page to search by your vehicle's year, make, and model.   Just click on our Logo at the Top left of this page and we will take you there. 

    If you have already identified a part that requires specific vehicle fitment, it will offer a vehicle search to verify it is fit for yours. 

     

  • How much does shipping cost?

    Free Shipping 

    Did I hear that right? Free Shipping on Everything? Well, almost.... 

    • We offer Free Shipping on pretty much everything, except for the big stuff you can't fit in the trunk of your car. But I guess that depends on the size of your trunk. 
    • All items that are Eligible for Free Shipping will be clearly marked before you put them in your cart. 
    • Most places in the continental United States are eligible for free shipping, but your location may require some shipping fees to be applied. 
    • And how FAST is our Free Shipping? Most of the time, you'll get your items in 3-7 days. Sometimes faster, depending if we have a warehouse close to you with the products you need.  
    • But, if our FAST for FREE Shipping isn't quick enough, you'll almost always have 2 FASTER options to choose from at Checkout. 
    • We want you to count on us to get your gear, when you want it and at the lowest price possible! 

    Now get those items in the cart, and take advanatage of our Free Shipping, before the accountants decide we're breaking the bank! 

  • Can I pick up my order in-store instead?
     
    Sure, but check with us first at help@motomentum.com
    We ship from many locations around the country so you get your Order fast! 
     
    Our Store may not be where your Product it is located. 
     
     
    4623 Northwest Pkwy
    Hilliard, OH 43026 
    844-344-8644
     
    We are always open at motomentum.com
     
    Our Brick-and-Mortar Store Hours:
         Unfortunately our Store is closed due to Covid-19 guidelines.
  • What are your address and store hours?

     

    4623 Northwest Pkwy
    Hilliard, OH 43026 
    844-344-8644
     
     
    We are always open at motomentum.com
     
    Our Brick-and-Mortar Store Hours:
         Unfortunately our Store is closed due to Covid-19 guidelines.
  • How can I set up a payment plan to purchase an item?

    We plan to add a Premier Partner in the near future to assist you with payment plan options.   Check back soon for that exciting addition!

  • How long will it take to receive my order / where can I find my tracking information?

    We work to minimize our handling time on all of your orders. Typically, our handling time to get your shipment to a premier shipping carrier is less than 48 hours.  The actual carrier shipping time will vary based on the Fast, Faster, or Fastest method selected and the distance from the warehouse pickup point to you.  Once shipped, we will email your tracking numbers(s) and you can find the status and time estimates via the carrier's website. 

     

    If you have an account, your tracking number(s) will automatically be added to your Order Details page.  Please click here to go to your Order Details Page.

  • How can I cancel or make changes to my order after it has been submitted?

    Orders that you submit online are processed immediately and may not be able to be canceled. You likely will have to receive the merchandise in order to return it.

  • There is a problem with my order – how can we get it resolved?

    Email or call.

    We’re always ready to help fellow riders.

    We'll answer your questions promply or one of our specialists will track down the information you need. 
     
     
    844-344-8644
  • If I ordered the wrong size or color, can I exchange my item?

    Motomentum Fit Promise (for Gear & Apparel)

    We know it can be difficult to shop for gear and apparel online, which is why we offer the Motomentum Fit Promise. If your apparel or gear doesn’t quite fit, we’re happy to provide FREE SHIPPING, both ways, for a one-time size exchange. If we can assist you with an exchange, please contact our Customer Care Team at help@motomentum.com 

    • Item must be exchanged for the same item (same design/colorway) in a different size.      
    • Available only in the Continental US.    
    • Must be filed within 45 days of original date of receipt.      
    • Does not apply to closeout or open box items. Please be sure you are ordering the correct size for these types of items. If you are not sure about the fit, please feel free to reach out and ask. We are happy to help the best we can!
    • Your new item will be promptly shipped upon receipt of the original item. Returned item(s) must be in new condition and in original packaging (please see above).

    Please click here to view our Full Return Policy.

  • How do I return an order?

    Initiating a Return Request

    1. Log into your account or if you purchased as a Guest skip to number 4
    2. Select the Orders Tab to see Orders eligible for a Return Request
    3. Fill in your Return Reason and Requested Action.  Optionally you can also upload any pictures or add comments.  Then Submit your return request. 
    4. Or please contact our Customer Care Specialists at help@motomentum.com or 844-344-8644 and include the specific Order number and reason for Return Request. 

    Motomentum will gladly accept returns for any item (with the exception of a few exclusions) within 45 days of receipt, as long as the item is returned to us in original, unused/unaltered, and resellable condition, in the product’s original, in-tact, undamaged packaging, with all original pieces included, any hang tags/stickers/films attached, and manufacturer paperwork/documents/manuals included.

    Refunds are applied back to the original purchaser’s payment method once the item has been received back and the return has been inspected. Please allow up to 3 business days for returns to be processed. Depending on your credit card company, some refunds may take some extra time to be processed. Please allow up to 10 business days for your refund to appear. If your original payment method is no longer valid (ie expired or otherwise deactivated), please let us know when you start your return.

    Once your return has been approved, you will receive an RMA number for your return along with the return address you should ship your item back to. Items MUST be shipped to the correct return warehouse, which may differ from the address your order was originally shipped from, so please pay close attention to the return address provided. Please be sure to include your RMA number in your return. If shipped to incorrect location, this may cause you to not receive your refund.

     

    Please click here to view our Full Return Policy.

  • Do you have any free stickers you could send with my order?
     
    Sure, check with us at help@motomentum.com for availablity